Dear esteemed customer,

Please read the FAQs below. If you can not find the answer you are looking for, kindly email us at: hello@emerubies.com

We will respond to you as quickly as we can.

Thank you for shopping with us!

EmeRubies Team

Payment methods

We accept payments through shopify pay and Paypal.

Payment information is always encrypted during transfer over networks. Therefore, your payment information is safe and secured.

Orders & Shipping

Order typically ship within 3 business days of receipt during non-peak times or seasons. In peak seasons (Thanksgiving through end of January or other seasons), please allow 3-5 business days for your order to be processed. Upon shipping, you will be notified by email with a tracking number. Please don't stress if there are no scan events within the first 24 hours - the system can take a day or so to catch up.

**Coronavirus impact: Please note couriers are experiencing significant international delivery delays due to limited flights, social distancing requirements and increased parcel volumes.

EmeRubies ships to most countries worldwide. Presently, we are unable to ship to Africa and some part of the EU.

You can track your order here. (insert link)

Returns & Refund

For returns, refund or receipt of defective item, please visit our refund policy page.

See our returns page for more information.

Making changes to order

These things happen! Please email us immediately with the subject line CHANGE and we will do our absolute best to carry out your request. If it has already been dispatched from our fulfilment partner you will need to go through our returns process.
As we do our best to get your orders out to you as soon as we can, occasionally an order will be processed before the team has a chance to change it. We cannot guarantee a change of order after the order is placed so please select your items carefully.

Ordering the right size

Please use the size chart provided with the particular product. Please select carefully.

Still require help!

Please use our contact form or send us an email at: hello@emerubies.com

Emailing list

You can sign up to our mailing list by subscribing on our website or emailing us at: hello@emerubies.com and asking to join.